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Returns

Returns

Azuni London is are happy to accept returns of unwanted items. All items must be returned unworn in their original packaging with proof of purchase. We are unable to accept returns of items purchased through a retailer or internet third party and suggest that you contact the place where it was purchased.

A refund will be made to the card used when placing your original order and will be for the full amount of the product purchased. It is important that you return the products promptly so that we can carry out the refund within 14 days of receipt.

Please note, that you will be responsible for the delivery charges and costs of returning the items to us unless we delivered the item to you in error, or if the item in question is damaged or defective. If we do not receive the item back from you, we may arrange for collection of the item from your residence at your cost.

We strongly advise all customers to check their purchase thoroughly upon delivery before removing any attached tags. We recommend that you use a recorded delivery service (eg. Royal Mail Recorded or Special Delivery) for your own protection. In the event of failure to return any item to us within the time limits stated, even though validly cancelled, we reserve the right to charge any costs of recovery of the goods.

To return an item, please send it back with proof of purchase to the following address:

Azuni London Ltd.
Returns Department
Suite 12A ,
Orion Park,
Ealing,
London W13 9SJ

We cannot accept responsibility for any items lost or stolen in transit if they are not sent back via Royal Mail Recorded or Special Delivery. Please note that unidentified returns will be returned to the sender and will not be refunded. Any item returned after the given time period will only be refunded at Azuni’s discretion.

RETURNS FROM OVERSEAS:

The same returns process as for the UK applies except:
You will be responsible for arranging to have the item(s) returned to us, and for any costs incurred. We would strongly recommend that you use FedEx/ DHL to return your items to us, as we are not responsible for any items which do not reach us. Please ensure that you write clearly on the FedEx/DHL paperwork that the item is being returned, and send to:

Returns Department,
Suite 12A , Orion Park, Ealing,
London W13 9SJ.

You are responsible for any carriage costs incurred in returning your jewellery. Please put the item in the original packaging and seal it securely. Once we have received the returned item, we will confirm receipt of the parcel by email.

RETURNING FAULTY GOODS:

In the rare and unlikely event that you receive a damaged or faulty item, please follow the standard Returns Policy as detailed above.

Faulty items will only be accepted if the goods are delivered to the customer damaged. All items returned as faulty will be inspected, and any item displaying damage deemed to be a result of fair wear and tear will not be accepted as faulty. Postage / shipping costs will be refunded on any faulty goods.

Where possible, items may be repaired on request but only where such items are deemed faulty and repairable. Repairs do not come with a guarantee.

Please note, it may be possible for us to repair items which have suffered wear and tear. There will be a charge for this service, which is to cover the cost of shipping and any other repair costs incurred. If in the rare occasion your item is faulty, you can request a returns postage slip by emailing [email protected]

 

Refunds

Refunds will be made within 5 working days of receipt of the returned goods. All undamaged, correctly returned products will be credited to the original purchaser’s credit card. Refunds do not include postage / shipping costs.

This returns policy does not affect your statutory rights. If you have any questions on returns, please call us on +44 (0)208 995 1100 or send us an email to [email protected]

 

Exchanges

Exchanges can be made for another style or a different ring size, depending on stock availability.

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