Azuni is happy to accept returns of unwanted items. All items must be returned unworn in their original packaging with proof of purchase. We are unable to accept returns of items purchased through a retailer or internet third party and suggest that you contact the place where it was purchased. Unfortunately, we are unable to accept the return of earrings for normal hygiene reasons.
A refund will be made to the card used when placing your original order and will be for the full amount of the product purchased. It is important that you return the products within 14 days of receipt of the jewellery.
We offer free returns for orders placed within the UK. Please contact us via our contact form, or email us at firstname.lastname@example.org to request a returns label.
We strongly advise all customers to check their purchase thoroughly upon delivery before removing any attached tags. To return an item, please send it back with proof of purchase to the following address:
45 St. Mary's Road
London W5 5RG
We cannot accept responsibility for any items lost or stolen in transit if they are not sent back via Royal Mail Tracked or Special Delivery. Any item returned after the given time period will only be refunded at Azuni’s discretion.
Please visit our Returns Portal within 14 days of receipt and choose your preferred return option.
Alternatively, you may choose to make your own arrangements to have the item(s) returned to us. We would strongly recommend that you use FedEx/ DHL to return your items to us, as we are not responsible for any items which do not reach us. Please ensure that you write clearly on the FedEx/DHL paperwork that the item is being returned, and send to:
45 St. Mary's Road
London W5 5RG
You are responsible for any carriage costs incurred in returning your jewellery. Please put the item in the original packaging and seal it securely. Once we have received the returned item, we will confirm receipt of the parcel by email.
In the rare and unlikely event that you receive a damaged or faulty item, please follow the standard Returns Policy as detailed above.
All items returned as faulty will be inspected, and any item displaying damage deemed to be a result of fair wear and tear will not be accepted as faulty. Postage / shipping costs will be refunded on any faulty goods.
Where possible, items may be repaired on request but only where such items are deemed faulty and repairable.
Please note, it may be possible for us to repair items which have suffered wear and tear. There will be a charge for this service, which is to cover the cost of shipping and any other repair costs incurred. If in the rare occasion your item is faulty, you can request a returns postage slip by emailing email@example.com
Refunds will be made within 5 working days of receipt of the returned goods. All undamaged, correctly returned products will be credited to the original purchaser’s credit card. Refunds do not include postage / shipping costs.
This returns policy does not affect your statutory rights. If you have any questions on returns, please call us on +44 (0)208 995 1100 or send us an email to firstname.lastname@example.org
Exchanges can be made for another style or a different ring size, depending on stock availability.