Your questions answered

Of course, if you'd prefer to talk with us in person we'd be happy to help.
You will find our contact details in the footer.

How can we help?



What size should I buy?

We provide measurements in all of our product descriptions. If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.

How do I place an order?

When you have found the product you'd like to purchase, click 'Add to Bag' from the product page. Continue browsing if you'd like to purchase more products by clicking 'Continue shopping' or proceed straight to 'Checkout', by clicking the Check out button which can be found at the lower right corner of the page.

Do I need to open an account to order goods?

No, you don't have to open an account with us to place an order. You can enter your details as a guest customer and place an order.  Registering allows you to save items to a wishlist, or leave items in the shopping cart. 

How do I know when my order has been received?

An email will automatically be sent to you as the order is processed, then you will receive another when your order has been dispatched.

Is it safe to order online?

Yes, all card transactions are processed securely on our 256-bit Encrypton server.

How and when will my purchases be delivered?

Your order will be sent via Royal Mail. We offer 48 hour tracked  delivery service.  We aim to deliver most Standard Delivery orders within three to five business days if the items are in stock. Delivery time will be longer for orders outside of the UK. Please see for further details.

If your order is more urgent, and we have the item you require in stock, you can choose Special Delivery for UK orders only. This service costs extra, and orders placed by 2pm will be shipped the same day and are guaranteed next day delivery . Orders placed after 2pm will be shipped the following day. We cannot guarantee Saturday delivery.

How will my order be packaged?

All jewellery will be delivered in our beautiful branded soft pouch and box. There is no extra charge for this.

What payment cards do you accept?

We accept Visa Debit, Visa and MasterCard. We also accept payment via PayPal, Google and Apple Pay.

Do you offer a gift service?

All purchases will be delivered in our beautiful branded packaging, at no extra cost. You can write a gift message to be sent with your purchase.

Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

Shipping, Returns & Exchanges

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

Am I able to return my purchase?

We will guarantee you a full money-back refund within 30 days of delivery on any item, as long as it is returned in the original condition. All products are guaranteed for 2 years, and Gold Plate Vermeil items for 3 years.

How long might a refund take?

Upon receipt of such items the card used for the purchase will be credited, or PayPal refunded, with the cost of the goods minus the delivery charges (exceptions may apply). Your credit card company will typically take 4-7 working days to process the refund.

How do I return goods?

Please see our Returns Page to find out how to return your purchase.

Metals & Jewellery Care

How can I look after my jewellery?

Many factors can influence the wear and tear of jewellery. Therefore you should make sure that your jewellery is properly cleaned, repaired and stored. Always protect your jewellery from sharp blows, scratching, chemicals, sunlight and heat/cold to minimise these effects. Ideally, store your jewellery in a soft lined box or pouch and try to keep pieces apart, so that they don't rub together or tangle up. It is also recommended that you visit a jeweller once a year to have your jewellery cleaned professionally. This will keep them looking their best.

How do I prevent tarnishing?

Avoid swimming or bathing while wearing gold-plated or silver jewellery, and remove rings when washing your hands. Swimming pools that contain chlorine and salt water can tarnish precious metals and gemstones by dulling or eroding them. Hot springs - if your lucky enough to be going to one are a big no no for jewellery as they contain sulphur and your jewellery will turn black! Soapy water when bathing and showering can also leave a thin film which makes the metal seem dull. Finally be sure not to spray perfume over your jewellery when getting ready for that big night out. instead make sure it's the last thing you put on.

Sterling silver

Sterling Silver is the term that refers to 92.5% pure silver, or better known as 925 silver. Silver is too soft for daily wear if it's 100% pure, therefore it is mixed with alloys such as copper and zinc. Almost all precious metals used in jewellery manufacture are mixed with other metals to make them more hard wearing and more workable . Actually, when you see a piece of jewellery marked 925 it is not a guarantee the piece is actually made of that quality.. That's why in the U.K we have very strict hallmarking regulations and markings that help you see at a glance if the jewellery you are buying is of the highest standard.

To maintain the natural colour and shine of silver and gold, and to avoid oxidation or tarnishing, gently clean your silver jewellery regularly with a jewellery polishing cloth. For a deeper clean you may need an ultrasonic clean. This is a process whereby the item is placed in a pool of vibrating warm water. The vibrations and tiny bubbles remove any hidden dirt which can also cause a dull appearance.You can do this through your local jeweller.

What is gold vermeil?

The most modern way to plate metals these days is by using a process called electrolysis. Vermeil is a more expensive version of gold plated jewellery. It consists of a sterling silver base that is coated with gold by a complex process and must be at least 2 microns thick and a minimum of 14kt gold. Vermeil plate will last a lot longer than costume jewellery plate, even years. And, if the lifespan of the finish is important for you, your option should be vermeil or gold filled jewellery. Where we state that our jewellery is Gold Plate Vermeil, the customer should be aware that we always plate to 2 or 3 microns and only use between 18 and 24 karat gold. Nothing lower.

What if I have an allergy?

If you are allergic to gold plated earrings, or get a rash / itchy reaction when wearing them, try putting a little bit of clear nail varnish on the post. When it eventually wears off just re-apply it.

Do you use recycled metals?

All jewellery is made from recycled metals as it would be far too expensive to use mined metals. We refrain from stating that we use recycled metals as we don't want to associate with greenwashing. Unfortunately, using recycled metals does not prevents the mining of pure metals. It leaves the door open for other consumers of gold, like central banks and electronics, to consume freshly mined gold. The overall amount of gold mined globally does not decrease.

Get in touch

Have questions about your order, or a general enquiry?