How do I place an order? Go to COLLECTIONS on the left of the main menu and browse through our different ranges. Click on one of the collections and this will take you to all the products When you have found the product you'd like to purchase, click 'BUY ME'. Continue browsing if you'd like to purchase more products by going "back to collection" or proceed straight to "My Bag", which you will find in a link next to the item you have just clicked on ,or it can be found at the top right corner of the page.
What size ring do I need? All our rings come in standard UK sizes L, K, M and P. If you need a size out of this range, please give us a call and we can see if we can alter it for you . To find out what size you need, please refer to our ring sizing guide or visit your local jewellers, where you can usually have your ring size measured.
Do I need to open an account to order goods? No, you don't have to open an account with us to place an order. You can enter your details as a guest customer and place an order, but registering may allow you to access discount codes.
How do I know when my order has been recieved? An email will automatically be sent to you as the order is processed, then you will receive another when your order has been dispatched.
Is it safe to order online? Yes, all card transactions are processed securely on our 128-bit Encrypton server.
How and when will my purchases be delivered?
Your order will be sent via royal mail. We offer a FREE registered post delivery service .We aim to deliver most Standard Delivery orders within two to three business days if the items are in stock. Delivery time will be longer for orders outside of the UK. Please see www.royalmail.co.uk for further details.
If your order is more urgent, and we have the item you require in stock, you can choose Express Delivery for UK orders only. This service costs £5 and orders placed by 2pm will be shipped the same day and are guaranteed next day delivery . Orders placed after 2pm will be shipped the following day.
Delivery outside the UK is sent via Royal mail international and charged at £10 per order, and will require a signature upon receipt.
Do you deliver outside of the UK? Yes. We deliver to the following countries outside of the UK: Austria, Australia, Belgium, Canada, Denmark, Finland, France, Germany, Greece, Hong Kong, Ireland, Israel, Italy, Japan, Lithuania, Luxembourg, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Qatar, Romania, Russia, Singapore, Spain, Sweden, Turkey and the USA.
If your order is more urgent, and we have the item you require in stock, you can choose Express Delivery for UK orders only. This service costs £10 and orders placed by 2pm will be shipped the same day. Orders placed after 2pm will be shipped the following day. Please note that we can only ship items with our Express Delivery service if they are in stock.
How will my order be packaged? All jewellery will be beautifully giftwrapped in our branded packaging. There is no extra charge for this.
What cards do you accept? We accept Visa, MasterCard and Delta cards.
When will I be charged? We will not debit your card until the goods are ready to be despatched. This applies to both standard and special orders. If we split your delivery, the full order will be charged when we despatch the first delivery.
What gift service do you offer? All purchases will be delivered fully giftwrapped in our beautiful branded packaging, at no extra cost. View our packaging here.
What is your returns policy? We will guarantee you a full money-back refund within 28 days of purchase on any item, as long as it is in the original condition. All products are guaranteed for 1 year. We will also gladly make any alterations to your purchase, repair, or resize an item if it does not fit properly. Alterations and resizing are subject to an additional charge. Resizing is charged at £20 for Sterling Silver or 18 Carat Gold items and £25 for 18ct Yellow or Rose Gold Vermeil Rings.
How long might a refund take? Upon receipt of such items the card used for the purchase will be credited with the cost of the goods minus the delivery charges (exceptions may apply). Please make sure you send any returns via registered post with proof of posting for your own peace of mind. Your credit card company will typically take 4-7 working days to process the refund.
How do I return goods? Please send returns by registered mail, insured for its full value to: Customer Care , Azuni Ltd, Suite 1 - 2 Rossknoll House, Orion Park, Northfields Avenue, London, W13 9SJ.
Jewellery Care .
Many factors can influence the wear and tear of jewellery. Therefore you should make sure that your jewellery is properly cleaned, repaired and stored. Always protect your jewellery from sharp blows, scratching, chemicals, sunlight and heat/cold to minimise these effects. Ideally, store your jewellery in a soft lined box or pouch and try to keep pieces apart, so that they dont rub together or tangle up. It is also recommended that you visit a jeweller once a year to have your jewellery cleaned professionally. This will keep them looking their best.
Care of Silver
Like all jewellery, avoid wearing silver in chlorinated water. This will discolour it. also make sure that silver is stored away from excessive light and air as these can further tarnish the jewellery. Keep the silver in a dark, cool and dry place.
Care of Gold
Retaining the value and appearance of your gold jewellery is quite simple. Here are a few steps to help you do this.
- because soap tends to cause a film that can make gold appear dull and dingy, its worthwhile removing your jewellery when you shower or bathe.
- a soft jewellery polishing cloth with tarnish preventive will help you keep the gold pieces lustrous and shining.
Care of gemstones
It's simply amatter of knowing what and what not to do when taking care of your precious stones.
- the best single piece of advice we can give you is to wipe your precious stone jewellery with a clean, soft damp cloth after wearing. This little habit will ensure that your jewellery is always looking its best.
- when your gemstone jewellery is not being worn, storage in a soft pouch is recommended.
- there are some things to avoid. salt water and harsh chemicals such as chlorine bleach or detergents can cause damage. The chemicals erode the finish and polish of the gems leaving them dull. hairspray, perfume and perspiration can also cause dullness if not regularly cleaned off.
Silver can tarnish very easily. To help prevent this, simply clean with a mild soap and water solution. Alternatively, a silver cleaner or soft felt cloth may be used, but tissue paper or paper towels will cause scratches.
LOOKING AFTER YOUR JEWELLERY
It is best to keep your jewellery pieces separate from one another to avoid them scratching and tangling. Our Azuni puches are ideal for this,or use a lined soft fabric box or small zip lock plastic bag works fine. When not using them for longer periods of time, simply wrap them in a soft cloth or tissue paper.
Sterling Silver is the term that refers to 92.5% pure silver, or better known as 925 silver. Silver is too soft for daily wear if it's 100% pure, therefore it is mixed with alloys such as copper and zinc . Almost all precious metals used in jewellery manufacture are mixed with other metals to make them more hardwearing and more workable . Actually ,when you see a piece of jewellery marked 925 it is not a guarantee the piece is actually made of that quality.. That's why in the U.K we have very strict hallmarking regulations and markings that help you see at a glance if the jewellery you are buying is of the highest standard.
To maintain the natural colour and shine of silver and Gold , and to avoid oxidation or tarnishing, gently clean your silver jewellery regularly with a jewellery polishing cloth. For a deeper clean you may need an ultrasonic clean. This is a process whereby the item is placed in a pool of vibrating warm water. The vibrations and tiny bubbles remove any hidden dirt which can also cause a dull appearance.You can do this through your local jeweller.
Avoid swimming or bathing while wearing gold-plated or silver jewellery, and remove rings when washing your hands. Swimming pools that contain chlorine and salt water can tarnish precious metals and gemstones by dulling or eroding them. Hot springs - if your lucky enough to be going to one are a big no no for jewellery as they contain sulphur and your jewellery will turn BLACK !!! Soapy water when bathing and showering can also leave a thin film which makes the metal seem dull. Finally be sure not to spray perfume over your jewellery when getting ready for that big night out! instead make sure it's the last thing you put on ..
Gold Vermeil - whats it all about ?
The most modern way to plate metals these days is by using a process called electrolysis. Vermeil is a more expensive version of gold plated jewellery .It consists of a sterling silver base that is coated with gold by a complex process and must be at least 2 microns thick and a minimum of 14ct gold. Vermeil plate will last a lot longer than costume jewellery plate, even years . And, if the lifespan of the finish is important for you, your option should be vermeil or gold filled jewellery. Where we state that our jewellery is vermeil on Sterling silver the customer should be aware that we always plate to 2 or 3 microns and only use 18 or 24ct gold . Nothing lower.
Allergies. If you are allergic to Gold plated earrings, or get a rash / itchy reaction when wearing them, try putting a little bit of clear nail varnish on the post and scroll! When it eventually wears off just re-apply it.