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Terms & Conditions

Online Orders

Payment in whole, by credit card or debit card, is required before dispatch of goods. Once payment has been received by us, we will confirm that your order has been accepted by sending a confirmation email to you at the email address you provide in your online order form.
Goods supplied by Azuni Lonodon to customers remain the property of the Company, until paid for in full by the customer.

Telephone Orders

Orders can be placed over the telephone by calling the Customer Service Team on +44 (0)20 8995 1100. Card details will be processed using our online payment process. These Terms apply to telephone orders also.

Gift Vouchers

Gift voucher can be redeemed for Azuni purchases directly from www.azuni.co.uk using the unique voucher code number. It cannot be used in 3rd party outlets. The voucher is valid for 12 months from date of purchase, so you have plenty of time to choose something beautiful. You can use the voucher in part payment for Products of a higher value. Vouchers cannot be returned or refunded, except in accordance with your legal rights. Unused balance cannot be converted back into cash.

Returns

Azuni London are happy to accept returns of unwanted items. All items must be returned unworn in their original packaging with proof of purchase. We are unable to accept returns of items purchased through a retailer or internet third party. A refund will be made to the card used when placing your original order and will be for the full amount of the product purchased. It is important that you return the products promptly so that we can carry out the refund within 14 days of receipt.

Please note, that you will be responsible for the delivery charges and costs of returning the items to us unless we delivered the item to you in error, or if the item in question is damaged or defective. If we do not receive the item back from you, we may arrange for collection of the item from your residence at your cost.

We strongly advise all customers to check their purchase thoroughly upon delivery before removing any attached tags.

We recommend that you use a recorded delivery service (eg. Royal Mail Recorded or Special Delivery) for your own protection. In the event of failure to return any item to us within the time limits stated, even though validly cancelled, we reserve the right to charge any costs of recovery of the goods.

To return an item, please send it back to the following address:

Azuni London Ltd.
Returns Department
Suite 12A ,
Orion Park,
Ealing,
London W13 9SJ

We cannot accept responsibility for any items lost or stolen in transit if they are not sent back via Royal Mail Recorded or Special Delivery. Please note that unidentified returns will be returned to the sender and will not be refunded. Any item returned after the given time period will only be refunded at Azuni’s discretion.

RETURNS FROM OVERSEAS:

The same returns process as for the UK applies except:

You will be responsible for arranging to have the item(s) returned to us, and for any costs incurred. We would strongly recommend that you use FedEx/ DHL to return your items to us, as we are not responsible for any items which do not reach us. Please ensure that you write clearly on the FedEx/DHL paperwork that the item is being returned, and send to:

Returns Department,
Suite 12A , Orion Park, Ealing,
London W13 9SJ.

You are responsible for any carriage costs incurred in returning your jewellery. Please put the item in the original packaging and seal it securely. Once we have received the returned item, we will confirm receipt of the parcel by email.

RETURNING FAULTY GOODS:

In the rare and unlikely event that you receive a damaged or faulty item, please follow the standard Returns Policy as detailed above.

Faulty items will only be accepted if the goods are delivered to the customer damaged. All items returned as faulty will be inspected, and any item displaying damage deemed to be a result of fair wear and tear will not be accepted as faulty. Postage / shipping costs will be refunded on any faulty goods.

Where possible, items may be repaired on request but only where such items are deemed faulty and repairable. Repairs do not come with a guarantee.

Please note, it may be possible for us to repair items which have suffered wear and tear. There will be a charge for this service, which is to cover the cost of shipping and any other repair costs incurred. If in the rare occasion your item is faulty, you can request a returns postage slip by emailing [email protected]

Refunds

Refunds will be made within 5 working days of receipt of the returned goods. All undamaged, correctly returned products will be credited to the original purchaser’s credit card. Refunds do not include postage / shipping costs.

This returns policy does not affect your statutory rights. If you have any questions on returns, please call us on +44 (0)208 995 1100 or send us an email to [email protected]

Exchanges

Exchanges can be made for another style or a different ring size, depending on stock availability. Returns costs are not refunded but the first replacement item will be sent out free of charge.

Prices and Payment

All prices and charges on the Website are shown in UK pounds sterling, include VAT and are subject to change. They do not include any delivery charges. These will be shown separately (where applicable) during the order process.

Prices may change at any time, but changes will not affect orders in respect of which we have already sent you an order confirmation.

The Website contains a large number of products and it is possible that, despite our attention to detail, some of the products listed on the website may be incorrectly priced. We are under no obligation to provide the product to you at the incorrect (lower) price, even after we have sent you an order confirmation, if the pricing error is obvious and could have reasonably been recognised by you as a pricing mistake.

Registration and Data Protection

Any personal Information you provide when you register as a customer on the Website must be true and accurate. You agree not to impersonate any other person or to use a false name. If you wish to purchase products on the website you must provide us with the information required and specified by us. Further, by placing an order you agree and understand that we may store and process your personal data. We fully respect the privacy of customers who access and use our Website. For details on the manner in which we use Cookies, the type of information we collect and how we use your information please see our Privacy Policy.

Intellectual Property

Azuni goes to great lengths to innovative new designs and manufacture of its Products in its own workshops to prevent it being copied. It therefore takes intellectual property very seriously. This includes the design and content of our website.

The Azuni trade mark as well as all trade marks, whether they are figurative or not, and all other marks, trade names, service marks, brand names, business names, illustrations, images and photographs, logos, registered or unregistered designs, copyrights and patents (“Intellectual Property”), which constitute and/or appear on our products, product description, website, accessories or packaging, whether registered or not, are and remain the exclusive property of Azuni Limited. Any reproduction, whether complete or partial, modification or use of the Intellectual Property, for whatever reason and in whatever medium, without our written, express and prior agreement is strictly prohibited.

The entire content of the website, including all jewellery design, copyright, trademarks and other intellectual property rights it contains, including the use of the name Azuni is the sole property of Azuni and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this website nor may you use any such content in connection with any business or commercial enterprise unless given express permission.

Quality

All goods sold by Azuni meet statutory requirements. However, Azuni cannot accept responsibility where goods supplied are subject to further processing or repackaging by the customer.

Please note that all items are hand-crafted from natural materials and as such their composition and colour may vary slightly from the image shown, in particular natural gemstones which can have slight inclusions. There may also be minor variations in actual dimensions and specifications.

Photography

Some items may appear slightly larger or smaller than actual size due to screen defaults and photography techniques. Other items may be represented at a larger than actual size in order to clearly show details or smaller than actual size in order to show the entire item. Every effort has been made to illustrate colours accurately but this is not always possible with digital reproduction on different web browsing platforms. Hence, there can be no guarantee that the true colour of the jewellery will be exactly as shown.

Online

ONLINE CONTENT

Azuni London assumes no liability whatsoever for the topicality, correctness, completeness or quality of the information provided. All content is subject to change without notice. Azuni expressly reserves the right to modify, supplement or delete parts or the entire content of this site, without prior advance notice, or to suspend or terminate the site.

ONLINE PAYMENT

All payments on azuni.co.uk are processed via RMS or PayPal. Azuni assumes no liability whatsoever for the availabilty and functionality or any financial loss caused by the use of these services.

Cancellation Policy

CANCELLATION BY YOU:

If you would like to cancel your order, please contact us before you receive your ‘Dispatch email’ at [email protected] or call us on 020 3176 6820 quoting your Order Confirmation number.
Please note, that once your item has been despatched we are unable to recall it and will no longer be able cancel it; in this case please see our Returns Policy.

CANCELLATION BY US:

We reserve the right to cancel the contract between you and us if: we have insufficient stock to deliver the goods you have ordered, or one or more of the items you ordered was listed at an incorrect price due to a typographical error.

If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible, but in any event within 5 working days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

Complaints

If you find that you are not satisfied with any product or service please contact our Customer Service team at [email protected] You will receive a written response within 7 working days. We will endeavor to resolve any complaint within a further 14 working days.

MISTAKES IN INVOICES, RECEIPTS OR PAYMENTS

Any mistakes in invoices, receipts or payments will be rectified as soon as possible, and at the latest within 5 working days of agreeing to do so.

CLAIMS

Claims can only be made through our Azuni Customer Service department by e-mail: [email protected] Any claims made before prior communication with the Azuni Customer Service department will not be considered.

All goods must be counted and checked at the time of delivery. Any damage or faults must be reported on receipt of the goods. This does not affect your statutory rights as a consumer.

Any claim in respect of the above should be made by e-mailing to [email protected] within 48hrs of delivery.
No claims will be entertained unless the above conditions are strictly adhered to.
No credit or refund will be given for any goods ordered in error by the customer.
No credit or refund will be given for any losses due to the incorrect storage or handling by the customer of any goods supplied by Azuni London

Agreement

LIABILITY

If you do not receive goods ordered by you within 7 working days of the date on which you ordered them, we shall have no liability to you unless you notify us by e-mail or telephone of the problem within 14 days of the date on which you ordered the goods.

If the goods we deliver are not what you ordered, or are damaged or defective, or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us by e-mail of the problem within 7 working days of the delivery of the goods in question.

If you notify us of a problem under this condition, our obligation to you will be either:
To make good any shortage or non-delivery; or
To replace any goods that are damaged or defective; or
To refund to you the amount paid for the goods in question in whatever way we choose.

Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses howsoever arising out of any problem you notify us of under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question as stated above.

We cannot be held responsible for any delays once the goods have left us and are in possession of the courier or Royal Mail.

You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any personal injury resulting from our negligence.

INVALIDITY

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

GOVERNING LAW

Each and every transaction carried out is deemed to be completed within the United Kingdom and therefore shall be governed by and interpreted in accordance with English Law and the English Courts shall have exclusive jurisdiction in relation thereto.

ENTIRE AGREEMENT

These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions, or as an authorised representation about the nature or quality of any goods offered for sale by us.

We make no representations or warranties about the accuracy, completeness or suitability for any purpose of the information and related graphics published on our website. From time to time our site may contain technical inaccuracies or typographical errors.

EVENTS BEYOND OUR CONTROL

We will not be in breach of this Agreement or otherwise liable for any delay in performance if to the extent that any delay or failure is due to circumstances beyond its reasonable control including, without limitation, strikes, lockouts and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

OUR RIGHTS

We reserve the right to change the terms and conditions from time to time, and your continued use of the website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the website.

Disclaimer

Azuni work to keep the site up to date but cannot guarantee that this site and its contents are completely free of technical errors, incorrect prices or information. By using this site, you acknowledge that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with this site. We are also not liable for any damages associated with use of this site however caused. If you are not satisfied with the site, then please email us with your comments. However, your only legal recourse is to stop using the site.

This website is operated by Azuni Jewellery Limited. We are a company registered in England and Wales with company number 03555989. Our registered offices are at : Suite 12A , Orion Park, Ealing, W13, tel: (0)208 995 1100

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